Refund Policy – QualityIbogaine Shop

Last Updated: [Mon, 5 jun 2023]

Thank you for shopping at QualityIbogaine Shop. We strive to provide you with the highest quality products and services. We understand that circumstances may arise where a refund is necessary.

This Refund Policy outlines the terms and conditions under which refunds are issued by QualityIbogaine Shop. Please read this policy carefully before making a purchase.

  1. Refund Eligibility:
  2. 1.1. QualityIbogaine Shop will only consider refund requests for products purchased directly from our website or Instagram page
  3. 1.2. Refund requests must be made within 10 days from the date of purchase.
  4. 1.3. To be eligible for a refund, you must provide proof of purchase, such as the order number and/or invoice.
  5. 2.2. Perishable goods, such as fresh plants or organic materials, are also non-refundable.
  6. Refund Process: 3.1. To initiate a refund, please contact our customer support team via [email/phone] and provide the necessary details for verification.
  7. 3.2. Our customer support team will review your refund request and determine if it meets the eligibility criteria.
  8. 3.3. If your refund request is approved, we will initiate the refund within 10 business days
  9. . 3.4. Refunds will be issued in the original form of payment used for the purchase unless otherwise specified.
  10. 3.5. Please note that financial institutions or payment processors may have their processing time, which is beyond our control.
  11. Partial Refunds:
  12. 4.1. In some cases, a partial refund may be granted at the discretion of QualityIbogaine Shop. This may occur if only part of the product is returned or if the product is damaged or not in its original condition.
  13. 4.2. Shipping and handling fees are generally non-refundable unless the return is due to an error on our part.
  14. Return Shipping:
  15. 5.1. If a return is necessary to process your refund, you will be responsible for the shipping costs unless the return is due to a mistake made by QualityIbogaine Shop.
  16. 5.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items to ensure the safe return of the product.
  17. Damaged or Defective Products:
  18. 6.1. If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
  19. 6.2. In such cases, we may request photographic evidence or require the return of the damaged or defective product for assessment.
  20. Changes to the Refund Policy:
  21. 7.1. QualityIbogaine Shop reserves the right to modify or update this Refund Policy at any time without prior notice.
  22. 7.2. Any changes to the Refund Policy will be effective immediately upon posting the revised version on our website.

Please note that this Refund Policy applies only to purchases made directly from QualityIbogaine Shop. If you purchased our products from a third-party retailer or distributor, please refer to their respective refund policies.

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at [email/phone]. We are here to assist you and provide further clarification.